Last updated: 08/02/2026
These Terms and Conditions (“Terms”) govern your use of zarto.pk (the “Site”) and every order you place with us. By placing an order, ticking the acceptance box at checkout, or using the Site, you confirm that you have read, understood and agreed to these Terms.
If you do not agree to these Terms, please do not place an order.
1. Who we are
- Trading name: Zarto
- Website: zarto.pk
- Contact email: zarto.pk@gmail.com
- Contact / WhatsApp number: +92 304 6791 265
- Customer service hours: Monday–Saturday, 10:00–18:00 PKT
In these Terms, “we”, “us” and “our” refer to Zarto. “You” and “your” refer to the person placing the order.
2. Eligibility to order
- You must be at least 18 years of age and legally capable of entering into a binding contract under the Contract Act, 1872.
- You must provide a genuine name, deliverable address and a working mobile number registered in your own name or that of a person authorised to receive the order.
- Orders placed on behalf of a minor must be placed and received by a parent or guardian.
- We currently ship within Pakistan only. We do not accept international orders.
3. Products, descriptions and pricing
- All prices are shown in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise on the product page.
- Delivery charges are shown separately at checkout before you confirm your order.
- Product photographs are illustrative. Actual packaging, batch labelling, shade and fill may vary slightly between production batches.
- We take reasonable care to describe products accurately. If a product is listed with an incorrect price or description due to a system, typographical or supplier error, we may cancel the affected order and will notify you before dispatch. Where you have already paid, we will refund you in full.
- Product availability is not guaranteed until your order is confirmed and dispatched. If an item becomes unavailable after you order, we will contact you to offer a substitute, a partial dispatch, or cancellation of that line item.
4. How an order is formed
- Adding items to your cart and clicking Place Order constitutes an offer to buy, not a completed contract.
- The automatic order-received notification is an acknowledgement only. It is not acceptance of your offer.
- A binding contract is formed only when we confirm your order (by call, WhatsApp, SMS or email) and dispatch it to our courier partner.
- We reserve the right to decline or cancel any order, in whole or in part, before dispatch. Reasons include but are not limited to: stock unavailability, pricing errors, an undeliverable or incomplete address, an unreachable phone number, suspected fraudulent or abusive ordering, or a delivery area our courier does not service.
5. Order confirmation and contact requirements
- A valid mobile number is mandatory at checkout. We use it to confirm your order, arrange delivery and resolve delivery problems.
- We may attempt to confirm your order by phone or WhatsApp before dispatch.
- If we are unable to reach you after [3] attempts across [48] hours, we may cancel the order without further notice.
- If the number you provide is incorrect, switched off, or belongs to someone who did not authorise the order, we may cancel the order and decline future orders from that number or address.
6. Delivery
6.1 Timeframes
- Estimated delivery is [3–5] working days for major cities and [5–7] working days for other locations, calculated from the date of order confirmation, not the date of order placement.
- Working days exclude Sundays and public holidays.
- All delivery timeframes are estimates, not guarantees. Deliveries may be delayed by courier backlogs, weather, strikes, political disruption, public holidays, or other events outside our reasonable control.
6.2 Delivery charges
- Delivery charges are displayed at checkout before you confirm your order.
- Delivery charges are non-refundable once an order has been dispatched, except where the order is cancelled by us, or where the product delivered is damaged, defective or not what you ordered.
6.3 Delivery attempts
- Our courier will normally attempt delivery [twice]. If both attempts fail because you are unavailable, unreachable, or the address is incorrect, the parcel will be returned to us and the order treated as cancelled.
- It is your responsibility to provide a complete, accurate address including any landmark or floor detail needed for the courier to locate you.
6.4 Risk and title
- Risk in the goods passes to you on delivery to the address you provided, or to any person present at that address who accepts the parcel on your behalf.
- Title passes to you once payment has been made in full.
7. Cash on Delivery (COD) terms
COD is offered as a convenience. It creates specific obligations on both sides.
7.1 Your obligations
- You must pay the full order amount, including delivery charges, in cash to the courier at the time of delivery.
- Please keep exact change available. Couriers are frequently unable to provide change for large notes and may return the parcel undelivered.
- Placing a COD order is a binding commitment to pay on delivery. It is not a reservation or a request for a viewing.
7.2 Inspection at the doorstep
- Option B (open-parcel allowed): You may open and inspect the parcel in the courier’s presence before paying. If the item is incorrect, damaged or defective, you may refuse the parcel and no payment is due. Once you have paid, our Returns and Refunds Policy applies.
7.3 Refusal of delivery
- Refusing a confirmed COD order without a valid reason causes us to incur non-recoverable forward and return courier costs.
- Where an order is refused without a valid reason, we may:
- decline to accept future COD orders from you and offer prepayment only;
- block the mobile number, address or IP associated with repeated refusals;
- require payment of outstanding courier costs before accepting any future order.
- A “valid reason” includes: a visibly damaged or tampered parcel, an incorrect item, or an order you did not place. It does not include a change of mind after confirmation.
7.4 Fraudulent and abusive ordering
- Placing orders using false names, false numbers, or another person’s address without their consent may constitute an offence under the Prevention of Electronic Crimes Act, 2016 and other applicable law.
- We reserve the right to report repeated fraudulent ordering to the relevant authorities and to recover our losses.
8. Cancellations
8.1 Cancellation by you
- You may cancel your order at no cost before it is dispatched. Contact us on +92 304 6791 265 (WhatsApp) as soon as possible with your order number.
- Once an order has been handed to the courier, it can no longer be cancelled. If you no longer want it, please refer to our Returns and Refunds Policy.
8.2 Cancellation by us
We may cancel your order before dispatch for any of the reasons listed in clause 4.4 or clause 5. Where you have already paid, we will refund you in full within [7–10] working days.
9. Returns, exchanges and refunds
Our full Refund and Returns Policy forms part of these Terms and is incorporated into them by reference. Please read it before ordering.
Headline position:
- Returns are accepted within [7] days of delivery for items that are damaged, defective, expired, or not what you ordered.
- For hygiene and safety reasons, cosmetics, skincare and personal-care products cannot be returned or exchanged once opened, used, or with a broken seal, unless the product is defective, expired or was sent in error.
- Nothing in these Terms or in our Returns and Refunds Policy limits your statutory rights under the Punjab Consumer Protection Act, 2005 (or the equivalent consumer protection legislation of your province) in respect of defective goods or goods that do not match their description.
10. Cosmetics, skincare and personal-care products
This clause applies to all beauty, skincare, haircare and personal-care items sold on the Site.
- Our products are cosmetic products intended for external use only. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
- Nothing on the Site is medical advice. If you have a skin condition, allergy, are pregnant or breastfeeding, or are taking prescribed medication, consult a qualified doctor or dermatologist before use.
- Always patch-test a new product on a small area of skin (for example, the inner forearm) and wait 24 hours before applying more widely.
- Individual results vary. Any results shown in images, reviews or descriptions are illustrative of individual experience and are not a promise of the results you will achieve. Results depend on skin type, existing condition, consistency of use and other factors.
- Discontinue use immediately and seek medical advice if you experience irritation, redness, burning, swelling or any adverse reaction.
- Always read the product label, ingredient list and manufacturer’s instructions before use. Where a discrepancy exists between the Site and the physical product label, the physical label prevails.
- Keep all products out of the reach of children. Do not use beyond the expiry date printed on the packaging.
11. Your account
- If you create an account, you are responsible for keeping your login details confidential and for all activity under your account.
- Notify us immediately at zarto.pk@gmail.com if you believe your account has been accessed without your authorisation.
- We may suspend or close any account associated with fraudulent orders, abuse of our staff or couriers, or breach of these Terms.
12. Acceptable use
You may not:
- use the Site for any unlawful, fraudulent or abusive purpose;
- place orders you do not intend to pay for;
- attempt to gain unauthorised access to the Site, its servers or any connected system;
- introduce malware, scrape the Site at scale, or interfere with its normal operation;
- post reviews or content that is false, defamatory, obscene, or infringes anyone’s rights;
- resell our products as an authorised distributor without our written agreement.
13. Intellectual property
- All content on the Site including the Zarto name and logo, product photography, copy, page design and graphics is owned by us or our licensors and protected under the Copyright Ordinance, 1962 and the Trade Marks Ordinance, 2001.
- You may view and print content for your personal, non-commercial use only.
- You may not copy, reproduce, republish or use our content for commercial purposes without our prior written permission.
- Third-party brand names and product images remain the property of their respective owners and are used for identification purposes only.
14. Reviews and user content
- By submitting a review, photograph or comment, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content for marketing and on the Site.
- You confirm the content is your own, is truthful, and does not infringe anyone else’s rights.
- We may edit or remove content that is abusive, misleading, off-topic or unlawful.
15. Third-party links and services
The Site may link to or integrate third-party services (including couriers, payment providers, WhatsApp and social platforms). We are not responsible for the content, policies or practices of those third parties. Their terms and privacy policies apply to your use of their services.
16. Limitation of liability
- We will perform our obligations with reasonable care and skill.
- We are not liable for delays or failures caused by events outside our reasonable control, including courier failure, natural disaster, strikes, civil unrest, government restrictions, network or power outages.
- Except in the case of death or personal injury caused by our negligence, and to the extent permitted by law, our total liability in respect of any order is limited to the value of that order, including delivery charges.
- We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity or loss of data.
- Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including our obligations in respect of defective products under the Punjab Consumer Protection Act, 2005 and the Sale of Goods Act, 1930. Section 17 of the Punjab Consumer Protection Act, 2005 prohibits exclusion of liability for defective products, and nothing here is intended to do so.
17. Indemnity
You agree to indemnify us against any loss, cost or claim arising from your breach of these Terms, your misuse of the Site, or your provision of false information when placing an order.
18. Privacy and your data
- Our Privacy Policy explains what personal data we collect, why, how long we keep it and who we share it with. It forms part of these Terms.
- To fulfil your order we collect your name, delivery address, mobile number, optional email address, order history and technical data such as IP address.
- We share your name, address and mobile number with our courier partners solely to deliver your order.
- We do not sell your personal data.
- Pakistan has no comprehensive enacted personal data protection statute at the date of these Terms. We handle your data in line with our Privacy Policy, the Prevention of Electronic Crimes Act, 2016, and generally accepted data-handling practice.
- You may request access to, correction of, or deletion of your personal data by emailing zarto.pk@gmail.com. We may need to retain certain order and tax records where required by law.
19. Marketing communications
- By placing an order you agree that we may contact you by phone, SMS or WhatsApp regarding that order. This is necessary to fulfil the contract and cannot be opted out of while the order is active.
- We will only send you marketing messages or emails where you have opted in. You can opt out at any time by replying STOP, using the unsubscribe link, or messaging us on +92 304 6791 265 (WhatsApp).
20. Complaints and dispute resolution
- Contact us first. Email zarto.pk@gmail.com or message +92 304 6791 265 with your order number and a description of the issue. We aim to acknowledge within [2] working days and resolve within [7] working days.
21. Changes to these Terms
We may update these Terms from time to time. The version published on this page at the moment you place your order is the version that applies to that order. Please review this page before ordering.
22. Severability and entire agreement
- If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
- These Terms, together with our Returns and Refunds Policy, Privacy Policy and Shipping Policy, form the entire agreement between you and us in relation to your order.
23. Contact us
Zarto Email: zarto.pk@gmail.com Phone / WhatsApp: +92 304 6791 265 Hours: 10:00 – 19:00 PKT.